We offer premium, expedited shipping across our primary regions, seamlessly fulfilling orders from localized dispatch centers to avoid import delays:

• United Kingdom: Please visit our UK boutique at polobycarlosdiaz.co.uk to enjoy Free Next Day Delivery.
• United States: Please visit our US boutique at polobycarlosdiaz.com for FedEx Express delivery, dispatched directly from within the US with no customs or import duties.
• European Union: Dispatched via DHL Express directly from within the EU, guaranteeing no customs or import duties.

We offer a comprehensive 30-day return policy. Items must be unworn, unused, with original tags, and secured in their original packaging. To initiate a seamless return or exchange, please connect with our concierge team via the online chat in the bottom right corner of your screen.

Because our fulfillment team operates with exceptional speed—typically dispatching orders within one hour of placement—please contact us immediately via the online chat in the bottom right corner so we can intercept the dispatch and update your details.

Each product in our collection features precise sizing specifications. You can locate the dedicated size chart directly on the individual item's product page, within the description section.

Yes, we consistently replenish our inventory. We recommend checking back frequently or adding the desired item to your wishlist so you are automatically notified the moment it becomes available again.

We accept all major debit and credit cards (including Visa, Mastercard, and American Express), alongside accelerated and secure checkout options such as PayPal, Apple Pay, Google Pay, Shop Pay, and all other regional payment gateways supported by Shopify.